FAQ


1. What is HDPrintOnDemand?
HDPrintOnDemand is a print on-demand store for personalized images, photos, and posters with or without frames. As Designers and Artisans, we process, print, frame, pack and ship your personalized wall frames and posters.
2. What are the dimensions of the Frames and Posters?
We measure our frames in inches. We offer Landscape and Portrait Frames while the Posters come with the Landscape option. Our sizes are 12x8 inches (S), 18x12 inches (M), 30x20 inches (L) for Landscape frame and posters, while the portrait frame comes in 8x12 inches (S), 12x18 inches (M) and 20x30 inches (L). SEE 'SIZE REFERENCE' https://hdprintondemand.com/products/landscape-mode under product page for visual comparison of sizes. 
 4. Do the uploaded images have to be a certain pixel density, size or quality? 
For the HD difference and maximum quality, we recommend the following minimum requirements 1. For 8x12 or 12x8 inches the pixel requirement is 800x600 2. For 12x18 or 18x12 inches the pixel requirement is 1280x800 3. For 20x30 or 30x20 inches the pixel requirement is 2160x1440. To find pixel info: For MAC, Find the image file in your Finder, right click the image and select Get Info. A pop-up window will open with the dimensions of your image displaying in the More Info section. For PC, Select your image. The dimensions and file size appear at the bottom of the window. If it is not visible, right click the image and choose properties or details. The dimensions show the pixel height and width of your photo. We will check your resolution after we receive your order and if we estimate that we need a better resolution, we will get back to you. 
5. What is a Finish/Print Style/Lamination? And what is the difference b/w Glossy, Matte, Glitter and Metallic Finish?
Glossy Finish or Lamination is a print style that has a natural shine to them. They are designed to reflect as much light as possible. This is the most desired and it is set as the default for all wall frames and posters.
Matte Finish or Lamination is a print style that is a free of shine resulting in more muted colors. The texture of the image is far more pronounced and makes the paper ideal for highly detailed photos such as shots of buildings.
Metallic Finish or Lamination is a print style that is the most unique and a premium finish. It has a slightly glossy feel with a stunning metallic look that sets it apart from other finishes. This finish is extremely durable with a polished pearl like appearance producing sharp images and bold colors.
Glitter Finish or Lamination is a print style that is like the matte finish yet it adds the pristine look and feel of sparkly glitter. A subtle yet ambience-dependent glitter effect is seen that is ideal for darker backgrounds. A great example is a wallpaper or photos that have the night sky or a darker image as the background. Please note the glitter will be noticed across the entire image.
*GLOSSY AND MATTE ARE THE MOST DESIRED OPTIONS AND IDEAL FOR EVERY SITUATION.
*GLITTER AND METALLIC ARE FOR THE CONTRARIAN FEW. 
6. Can I order it and have it shipped to my friend or family?
Yes, We love to surprise your loved one! At checkout just choose a different address for shipping and leave the rest to us :) 
7. Do you offer gift card?
Coming soon.
8. Where is my order?
After you placed an order with us, we go through the following steps.
Payment confirmation: You have just paid for your order, our system will notify us of your order immediately. We will collect the order and place them for review within 12-24 hours.
Mistake-proof buffer: We will check your image to ensure high quality resolution is available for the given order.
Processing: We will process and complete your order within 24-48 hours after payment confirmation. Processing is carried out in the following steps;
Confirm receipt of order, inspect uploaded file, ensure high quality print, and carefully frame per your requirements, quality check, pack, dispatch, ship and update you with the tracking details.
9. Do you ship to my country?
We ship in India only. USA shipping is coming soon. Please contact Hello@Hdprintondemand.com for shipping or distribution rights to your country.
10. How much is shipping? and why is it expensive?
As shipping goes, the cost is directly proportional to the dimensions and weight of the product. Larger frames require careful packaging and fragile shipping classification. We have excellent partnerships to offer the best shipping rates available for the given dimensions and weight.
11. How long will it take to receive my order?
India shipping takes 2-5 business days.
12. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the tracking code. 
13. Do you offer exchange or returns?
Since each order is personalized, we do not offer refund or exchange for personalized posters or frames. With over 40 years of Design and artisan experience, we stand behind the quality of our products. Please contact hello@HDprintondemand.com for all your concerns and we will respond within 24 hours. We exist to delight you and will do our best to earn your love and patronage.
14. What is our lowest price guarantee?
Our lowest price guarantee is a promise that we offer the best prices for the products. If you can find another platform online, that offers better prices within 48 hours we will pay back 110%. 
15. Where do I mail my photo?
Email us at hello@HDprintondemand.com for the mailing address.

India shipping time is 2-5 days.